(Q) How long will it take to receive the trading robot after I make a payment?

(A) The time it takes to receive the trading robot after payment may vary depending on the payment method you use. However, you will usually receive the trading robot within a short time after the payment is confirmed.

Here are some common scenarios:

Payment by Credit/Debit Card or PayPal:
=The payment is usually confirmed automatically within a few minutes.
=You will receive a confirmation email with a download link or can log in to the Personal Area of ​​the service provider’s official website as soon as the payment is processed and received by the service provider.

Payment by Bank Transfer:
=Payments via bank transfer may take 1-3 business days to be confirmed.
=After payment confirmation, you will receive an email with further information on how to download and install the trading robot.

Payment by Cryptocurrency:
=Payments by cryptocurrency are usually processed within a few minutes to an hour, depending on the blockchain network used.
=After payment is confirmed, you will receive instructions to download the trading robot.

If you do not receive the trading robot within 24 hours after payment, it is recommended to contact the service provider’s customer support to make sure that there is no problem with your order. Also, be sure to check your spam/junk folder in your email, as confirmation emails can sometimes end up there. With this answer, potential users will get a clear picture of the time it takes to receive the trading robot after making a payment.



(Q) What Should I Do After Purchasing a Trading Robot?
(Q) How do I get the trading robot I purchased?

(A) Once payment is confirmed, you will usually receive an email with a download link or instructions for accessing the trading robot on the provider’s website.

How do I install a trading robot on my trading platform?
MetaTrader Platform (MT4/MT5):
o Open the MetaTrader platform.
o Click “File” > “Open Data Folder”.
o Copy the robot (EA) file to the “Experts” folder.
o Restart the MetaTrader platform.
o The trading robot will appear in the “Navigator” section under “Expert Advisors”.
Other Platforms:
o Follow the installation guide provided by the trading robot provider.

Do I need to configure the trading robot before I start using it?
Yes, most trading robots require initial configuration. You need to set the parameters according to your trading strategy and risk tolerance. The configuration guide is usually included in the package or available on the provider’s website.

How do I activate the trading robot on a live account?
Make Sure the Robot is Installed Correctly: Check that the robot has appeared on your trading platform.
Enable Auto Trading: On the MetaTrader platform, make sure the “AutoTrading” icon in the toolbar is enabled.
Drag the Robot to the Chart: Select the robot from the “Navigator” and drag it to the chart of the currency pair you want to trade.

Configure Parameters: Set the parameters according to your needs and click “OK”.

How to make sure the trading robot is running properly?
Monitor Logs and Activity: Check the “Experts” and “Journal” tabs on your trading platform to make sure there are no errors or problems.

Test on Demo Account: Before using on a live account, try the robot on a demo account to make sure everything works properly.

What should I do if the trading robot is not working or has problems?
Check Logs: Read the messages in the “Experts” and “Journal” tabs to find out the problem.

Consult Customer Support: Contact the trading robot provider for technical assistance.
Check Internet Connection: Make sure your internet connection is stable.

Can I change the parameters of the trading robot after it is installed?
Yes, you can change the parameters of the trading robot at any time. Right-click on the chart where the robot is running, select “Expert Advisors” > “Properties”, and adjust the parameters to suit your needs.

Do I need to update my trading robot periodically?
Check the provider’s email or website for information about updates and how to install them.

How do I turn off a trading robot if needed?
Disable AutoTrading: Click the “AutoTrading” icon in the MetaTrader platform toolbar to stop all automated trading activity.
Remove the Robot from the Chart: Right-click on the chart, select “Expert Advisors” > “Remove”.

Are there any guides or tutorials provided?
We provide user guides, video tutorials, or other documentation to help you install and configure the robot.
Check the provider’s website or confirmation email to get access to these resources.
Check the trading robot provider’s refund policy before purchasing.

How can I ensure my trading account is safe when using a trading robot?
Use a Good VPS, Make sure the connection between the robot and the trading platform is smooth
Protect Personal Data: Do not provide your personal information or trading account credentials to untrusted parties.
Monitor Account Activity: Regularly monitor your account activity to detect suspicious transactions.

With this FAQ, it is hoped that you can more easily understand the steps to take after purchasing a trading robot and resolve any issues that may arise.

Our Support Team
support@activetrader.co.id
WhatsApp / Telegram +62.838.500.500.38
09.00 – 21.00 GMT+7